Flight delays, flight cancellation or denial of boarding – rights of passengers
(An article drafted Jelena Pejović and Mirjana Mladenović Paripović, Attorneys at Law (Rokas Serbia)for Lexology on July 29, 2024)
Flight delays, flight cancellations or denial of boarding – rights of passengers in the Republic of Serbia
Air travel, although often the fastest and most comfortable mode of transportation can sometimes bring unforeseen situations such as delays, flight cancellations or denied boarding. Therefore, it is important that travellers are aware of their rights so that they can protect their interests.
The European Union (“EU”) has adopted comprehensive regulations dealing with these issues, and Regulation of the European Parliament and the Council (EC) no. 261/2004 (“Regulation”) establishing common rules regarding compensation for damages and assistance to passengers in the event of denied boarding and cancellation or long flight delays, has been implemented in the legislation of the Republic of Serbia since the Republic of Serbia is a signatory to the ECAA treaty (“ECAA treaty”) establishing a European Common Aviation Area (“ECAA territory”). According to the domestic Law on Obligations and Fundamentals of Property-Legal Relations in Air Transport (“Official Gazette of RS”, no. 87/2011 and 66/2015, ”Law”), all air passengers in the Republic of Serbia have the same rights as air passengers within the EU. In the following text, we will deal in more detail with the specific rights of passengers and the procedures for realizing them in accordance with Serbian legislation.
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